Terms of sale
PRIOR CONTRACT INFORMATION : Your purchase is subject to the following legal terms, please make sure you read them carefully.
SPECIAL CONDITIONS OF THE PURCHASE PROCESS:
The general conditions of sale described below (hereinafter General Conditions) exclusively govern the contractual relations between any user of the Barbacoa.es website (hereinafter referred to as "User" or "You") and the seller, which is the company Delicommerce SL B86490026 (hereinafter referred to as "Delicommerce").
These general conditions of sale are the only ones applicable and replace any other general conditions, except in the case of prior, express and written cancellation. Delicommerce may occasionally modify the articles of its general conditions, so it is advisable that these be read each time you visit the barbacoa.es website (hereinafter referred to as "Portal"). These modifications are attributable from their publication on the Internet and cannot be applied to contracts concluded previously.
Each purchase on the Website is governed by the general conditions applicable on the date of the order. We consider that once you have placed an order, you have unreservedly accepted our general conditions of sale after having read them.
By accessing the Portal, you agree to respect the General Conditions as well as the Conditions of Use that appear therein.
1. SALES MODALITIES: We offer you three (3) methods to place an order:
- Online on our website: https://www.barbacoa.es/ (24 hours a day, every day)
- By email to: info@barbacoa.es
- By phone at +34 911 260 812
2. PRICES: The sales prices indicated on the Portal are shown in euros. VAT is included in these prices. We reserve the right to modify our prices at any time. However, we undertake to apply the rates in force indicated on the Portal at the time of placing your order.
3. AVAILABILITY: It should be noted that orders will be sent within the limits of available stock. If one of the items ordered is not in stock, we promise to send you an email within 15 days (from the date you placed the order) to inform you of the deadline in which we will be able to send you your product(s). (s). If any of the products in your order are not available, we promise to send you the available products and free shipping costs for the rest of your purchase. We will suggest sending you an item of equivalent quality and price to replace the unavailable product. In case of rejection, we will proceed to refund the aforementioned product.
4. SHIPPING MODALITY: Products purchased at Barbacoa.es will be sent to Peninsular Spain and the Balearic Islands. The order will be sent to the address you indicated at the time you made your purchase. Barbacoa.es offers you 1 shipping method: Shipping by SEUR or similar. This shipping method allows you to receive your order in 2/4 days thanks to SEUR or another equivalent company. Barbacoa.es makes every effort to respect the delivery times mentioned on the Portal. However, Barbacoa.es is not responsible for the consequences due to a delay in shipping or a loss of the package by persons outside the transport contract, by yourself or by unforeseeable or insurmountable reasons or causes of force majeure. In the event that you do not receive a package within the indicated period, an investigation will be carried out together with the carrier that could last several days (the approximate period is fourteen (14) business days. During this period, no resend or refund of the order. We advise you that upon receiving your package you verify that everything is in accordance with your order and in perfect condition. If you do not agree with the items delivered, sign and indicate by hand on the delivery note the anomalies you found upon receiving it Without prejudice to the applicable legal guarantees, we remind you that you must inform us of this return by e-mail to info@barbacoa.es on the same day or at most one business day after receipt of the order. Only product returns will be accepted. in its original condition, that is, in its packaging, with its accessories and instruction manuals. We inform you that a delay of 24 hours in shipping is possible. For security reasons, Barbacoa.es verifies all orders paid by card banking. In this case, additional information will be requested or required in order to accept your purchase. Therefore, and to avoid delays with your shipment, we ask you to indicate when placing your order: - A valid email address. - A telephone number where we can contact you at any time. Furthermore, for any order whose amount is greater than a scale set by Barbacoa.es, you will be asked for an identity document and proof of address that you must send us by email. We apologize for any inconvenience this procedure may cause you. These security measures are reliable proof of our will to protect Barbacoa.es customers against possible bank fraud.
Barbacoa.es offers you 3 payment methods: by credit card (Visa or Visa Electron, Mastercard), by bank transfer and with PayPal. If you choose to pay by card, payment will be charged at the time the order is dispatched, as long as you have obtained prior authorization from your bank or savings bank. If payment has not been authorized, your order cannot be taken into account. Online payment by credit card is made through Servired, which encrypts your bank details when they are transmitted over the Internet.
5. RETURN POLICY.
Returns in exercise of the right to withdraw from the purchase
All products purchased at “www.Barbacoa.es” may be returned and refunded, provided that you inform us of your intention to return the purchased product(s) within a maximum period of 7 business days from the date of purchase. delivery.
The customer must check that the product has arrived in perfect condition and that it has not suffered any type of damage during transport. Claims for transport damage will not be accepted after 24 hours from receipt of the product.
Within this period, you can return said product to us (shipping costs will be at your expense) along with the invoice. We ask you to return the merchandise to us by certified mail or with insurance that you can make with the transport company for the value of the product. This insurance will be necessary in case of dispossession or loss of the merchandise by the transport company. In any case, any return costs are the responsibility of the consumer. According to this right of return, only products that are sent with their original packaging, in new and complete condition (with accessories, manuals, cables, etc...) will be accepted. Items that have been sent incomplete, damaged, or dirty by the Client will not be accepted. The deadlines mentioned above apply from the day of receipt of the order. If the product is returned within seven days of delivery to your home, Barbacoa.es will refund the amount.
6. WARRANTY AND AFTER-SALES SERVICE (SPV ) All products have a 24-month official warranty from the manufacturers without prejudice to the provisions of current legislation. In the event of a defective product, Barbacoa.es will proceed, as appropriate, to repair, replace,
price reduction or termination of the contract, procedures that will be free for the consumer and user. The buyer must inform www.Barbacoa.es within a period of 2 years from delivery and within a maximum period of two months from becoming aware of the defect. The guarantees of the products sold by Barbacoa.es do not cover: - the replacement of consumables (batteries, light bulbs, fuses, deterioration of the recording or reading heads...). - abnormal or non-compliant use of the products. To do this, we advise you to read the instruction manual included in each of our products. - breakdowns of accessories (power cables...). - repairs of possible defects by technical services not recognized by the manufacturer. - damage caused by any cause external to the device (for example, accident, shock, lightning, power problems).
7. LITIGATIONS AND LIABILITIES: These General Conditions are governed by Spanish law. The parties submit, at their option, for the resolution of conflicts and waiving any other jurisdiction, to the courts and tribunals of the user's domicile. In addition,
As an entity attached to CONFIANZA ONLINE and in the terms of its Code of Ethics, in the event of disputes related to online contracting and advertising, data protection, protection of minors and accessibility, the user may resort to the CONFIANZA extrajudicial dispute resolution system. ONLINE (www.confianzaonline.es), embodied in the Advertising Jury and the National Consumer Arbitration Board.
8. PROTECTION OF PERSONAL DATA: The personal data that the User must provide us is essential for sending orders, drafting invoices and warranty contracts. The absence of this data will lead to the automatic cancellation of orders. By registering on the Portal, you agree to provide us with valid personal data. Providing false or incorrect information is contrary to these General Conditions and the Conditions of Use present on the Portal. The User has a permanent right of access and rectification of all their data, in accordance with European texts and national laws in force. You can, at any time, make a request to Barbacoa.es to know what personal information we have at our disposal. You may at any time, and upon prior request, modify these data. If you accept this in your identification on the Portal, Barbacoa.es will send you promotional emails (newsletters in the form of emails) proposing news, sales, exclusives, bargains...) Whenever you wish, you can unsubscribe from our newsletter, to stop receiving these types of emails. To unsubscribe, simply notify us at info@barbacoa.es. Only barbacoa.es has your personal data and only Barbacoa.es will be able to send you information within the scope of precise and timely promotional operations.
9. INTELLECTUAL PROPERTY: All content on the barbacoa.es Site (illustrations, texts, names, brands, images, videos) is the property of Delicommerce SL, its suppliers or collaborators. Any partial or total reproduction of the content by any procedure and on any medium is subject to prior and express authorization from Delicommerce SL.